Combining Salesforce CRM With ERP Data Boosts Customer Visibility and Drives Sales
Infor, a leading provider of business application software serving more than 70,000 customers, today announced delivery of Inforce Everywhere, bringing the power of the back office to the front office. Inforce Everywhere is built natively on Force.com, salesforce.com’s social enterprise platform for employee social apps. Incorporating Infor ERP data with Salesforce CRM, Inforce Everywhere provides users a 360-degree view of their customers to help drive more sales and achieve new highs in customer satisfaction.
“Infor was able to deliver Inforce Everywhere just a few months after formalizing our partnership with salesforce.com because of our innovative, lightweight ION middleware platform and the flexibility of Force.com,” said Duncan Angove, president, Products and Support, Infor. “Combining ERP data with the Salesforce CRM through ION enables us to deliver incremental value to customers, something we will continue to drive through our partnership with salesforce.com and the development of the future joint offerings, Inforce Ordering and Inforce Marketing.”
Inforce Everywhere provides ERP-managed customer information within the Salesforce CRM, delivering customer-facing personnel with rich and detailed customer information like shipments, invoices, receivables and returns. Inforce Everywhere keeps core CRM data like contacts, quotes, and orders in sync with data from ERP systems, enabling a more informed, responsive and effective enterprise. The integration of Salesforce CRM with ERP results in faster implementation, reduced cost, reduced risk, and increased return on investment.
“Inforce Everywhere taps into the social, mobile and open capabilities of Force.com and Chatter to deliver unmatched collaboration and communication across the enterprise,” said Ron Huddleston, senior vice president, ISV & Channel, salesforce.com. “Inforce Everywhere is a great example of an industry leader harnessing the power of the social enterprise to deliver new value to their customers.”
Infor10 ION is the key to connectivity between ERP, CRM and any other ION-enabled application. Now users can create and maintain contacts and accounts in both ERP and CRM systems, providing a single connection point that helps avoid the problems of traditional point-to-point integration while offering different possibilities for additional application connectivity.
The partnership between Infor and salesforce.com provides customers a comprehensive cloud-based application that benefits from deep and wide integration with Infor ERP through the lightweight Infor10 ION platform.
Inforce Everywhere is available for Infor10 ERP Enterprise (LN), Infor10 Distribution iBusiness (A+) and Infor10 Distribution Business (SX.e), with additional ERP applications planned over the next year.