Oracle Solutions Enable BSS and OSS Transformation Through Better Integration and Connectivity Across Disparate Legacy Platforms
Globe Telecom (Globe), one of the leading telecommunications companies in the Philippines, has implemented Oracle Exalogic Elastic Cloud and Oracle Fusion Middleware ERP solutions for its business support systems (BSS) and operations support systems (OSS) to support the carrier’s ongoing initiative to drive better integration of legacy systems and third-party applications and enable re-usable service-based connectivity in a heterogeneous IT environment.
Serving more than 32 million subscribers in the country, Globe targets to leverage the Enterprise Service Bus (ESB) project to support the goal of quintuple revenue growth over the next five years. The project is going to provide the backbone infrastructure and underlying connectivity required for the carrier’s BSS and OSS platforms. The integrated solutions include Oracle SOA Suite, Oracle Service Bus and Oracle Exalogic Elastic Cloud.
“We want our subscribers to ‘Enjoy Globe, Your Way’ – this is a goal that we had in mind when the ESB Project was conceived. We hope to offer our customers products and services that are relevant to them based on their needs. In our world today where change is inevitable because of changing markets, rules, and regulations, this is usually expensive and hard to implement. However, our goal of flexibility and agility can be achieved if we have an ERP system that will allow us to adapt to changes faster and drive operational costs down,” said Henry Aguda, Chief Information Officer, Globe Telecom. “This project makes this vision possible by implementing a solution that promotes Service Oriented Architecture (SOA). With this solution, we hope to address the challenges that a lot of companies face today if their IT and organizations operate in silos.”
Before the deployment of the ESB project, Globe faced a range of business and IT challenges such as lack of flexibility to adapt to the changing business requirements and keep pace with rapid business growth, and inability to scale up systems performance to address large and unexpected spikes in workload demand.
In May 2012, Globe decided to move away from the existing IBM-based middleware infrastructure and choose Oracle Fusion Middleware solutions to modernize its IT infrastructure in order to speed time to market, improve system resilience and increase business agility at lower total cost of ownership (TCO).
Oracle Exalogic Elastic Cloud is hardware and software engineered together to provide extreme performance, reliability and scalability for Java, Oracle Fusion Middleware, Oracle Applications and ISV applications, while delivering lower total cost of ownership, reduced risk, higher user productivity and one-stop support.
“We wanted a solution that will deliver universal connectivity and transformation across heterogeneous information technology (IT) environments. With an improved and more integrated Service Oriented Architecture (SOA), we will have the agility and flexibility to deliver more innovative products and services to our customers at less cost. This new open system will also allow easier integration with our other systems and frameworks to provide a seamless customer experience across our array of products,” said Henry Aguda, Chief Information Officer, Globe Telecom. “We are confident that in choosing Oracle as our technology partner, we will be able to focus our investment on business growth and development instead of spending on the maintenance of complicated and silo-based systems.”
The pre-engineered and open architecture of Oracle Exalogic delivers the benefits of reduced application integration complexity, shortened implementation time, and increased flexibility to handle high workload demand. It also helps decrease development and maintenance costs as the new robust and scalable platform is able to support future systems deployment.
Globe had been searching for an appropriate technology solution to support its critical and demanding business requirements for a long time. Oracle SOA Suite is one of the key determinants for Globe’s ESB project. Oracle SOA Suite transforms complex point-to-point application integration into a simplified and agile shared service application infrastructure, enabling the re-use of existing resources and minimizing the changes to applications. Due to increased adaptability of the software and enhanced flexibility to scale out the systems, the ESB project is expected to reduce the overall TCO and deliver high return on investment (ROI) in the medium to long run.
The implementation of the ESB project is targeted to be completed by the end of the first quarter of 2013. NCSI (Philippines) Inc., a Gold level member of Oracle PartnerNetwork (OPN), provides consultancy and implementation services for the ESB project and covers the installation at the carrier’s production and disaster recovery sites.
“It is very encouraging to see the delivery of positive results from the fast implementation of Oracle Fusion Middleware and Oracle Exalogic which took less than ten months to complete. The pre-configured and pre-integrated solutions will help Globe improve business agility and become more adaptive to the dynamic changes in the telecommunications industry,” said Ying Loong Chin, Vice President, Oracle Fusion Middleware, Oracle ASEAN. “With the breadth and depth of our industry expertise and technology excellence, we are ready to provide telecommunications service providers with more innovative solutions to address multiple challenges and opportunities brought by emerging and disruptive technologies such as social, mobile and cloud in years ahead.”