Indianapolis, IN February 24, 2010 — Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that the it has been named by KMWorld, the leading information provider serving the knowledge, document and content management systems market, as one of the “100 Companies that Matter in Knowledge Management.”
This list was compiled by KM practitioners, theorists, analysts, vendors and their customers and colleagues, and is in its tenth year of publication, with the Consona Knowledge Management solution making the list for eight straight years.
“Being recognized by KMWorld again this year shows our dedication to enhancing the customer experience by developing leading service and support automation tools,” said Tom Millay, general manager of Consona’s CRM products. “Offering consistent and accurate knowledge across every channel is difficult to achieve in today’s rapidly changing service and support environment. The technology and depth of KM functionality we deliver, combined with our dedication to integrate it with other mission critical applications, is helping our customers meet and exceed their business goals. This is why we’re counted among the major players in the industry.”
“In today’s knowledge economy, Consona does more than simply throw sophisticated technology at its customers; it provides real solutions through inspired planning and execution throughout the entire constituency chain,” says Hugh McKellar KMWorld editor in chief.
The Consona Knowledge Management solution delivers a resolution workbench for customer-facing agents, a comprehensive support portal for customer self-help, a knowledge repository designed for rapid capture and easy editing, a market-leading adaptive search and navigation system that provides easy access to all relevant content across the enterprise, and real-time analytics dashboards powered by QlikView.
Consona Knowledge Management is also the core component of Consona’s Knowledge Driven Support suite, representing the market’s most tightly-integrated set of case and knowledge management features. The first of its kind, Consona KDS helps enterprise-class service and support operations resolve their customers’ problems efficiently with personalized service by offering consistent knowledge and support processes, across every channel. KCSsm Verified v4 by the Consortium for Service Innovation, Consona KDS is built on smart technology that knows the customer, identifies the problem and provides the resolution in a seamless workflow, all while recording and analyzing every customer interaction along the way via powerful analytics.
Previous 100 Companies are archived online at www.kmworld.com.
KMWorld is the leading information provider serving the knowledge, document and content management systems market, KMWorld informs more than 50,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. www.kmworld.com
About Consona Corporation:
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.