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Indianapolis, IN — March 19, 2010 — Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announces an upcoming webcast presentation focusing on cloud computing and its impact on service and support organizations. The webcast, “Cloudy with a Chance of Knowledge,” occurring March 22, 2010, is presented by analyst and director of enterprise research for Yankee Group, Sheryl Kingstone, alongside Consona’s vice president of sales, Seth Marlowe.

The webcast will focus on answering potential questions facing service and support centers, such as:

  • What’s the difference between SaaS and Cloud hosting? Single tenant and multi-tenant?
  • Is it safe to host mission-critical apps and house sensitive, proprietary information in the Cloud?
  • How does the Cloud affect best practices, such as KCSsm?
  • How does Cloud hosting remove infrastructure costs and maintenance headaches

“When relying on applications to support extremely complex products and services, one cannot afford to subject a valuable asset like customer data to the security, reliability and scalability issues that accompany a first generation SaaS deployment,” said Marlowe. “Running on the Cloud eliminates these issues, while giving organizations flexibility in alternative deployment and pricing options, should their business conditions change.”

Register now for to participate in this conversation with Kingstone and Marlowe as they explore the qualities that make a company suited – or not suited – to run customer service and support tools from the Cloud.

About Consona Corporation
Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.

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