Indianapolis, IN — May 6, 2010 — Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, announced today the debut of two new blogs. The blogs, which focus on digital service providers’ (DSPs) self-care systems and Consona’s support and education departments, are designed to not only keep readers abreast of hot topics, but also to engage Consona CRM customers in open communication.
Customer communication has always been integral to Consona. These two blogs will serve as yet another way for us to share our knowledge, while also providing a new opportunity for our customers to weigh in on industry trends and hot topics. In the “Support and Education Blog,” Vice President of Support and Education for Consona’s CRM products Laurel Poertner keeps customers and interested parties informed on internal projects, process changes, technology updates and new initiatives within Consona’s support and education departments. With a focus on the customer experience, Poertner’s first entries have provided insight on Consona’s new Knowledge Centered Support initiative, as well as commentary on Consona’s implementation of its own Knowledge Driven Support suite.
Orhan Ertughrul, Principle Consultant of Value Programs for Consona’s CRM products, hosts the “Digital Optimist” blog, in which he offers a detailed look at why DSPs build self-care systems, how they are implemented, why they often deliver disappointing results, and what improvements can be made. In his earliest entries, Ertughrul has already tackled the reasons for self-care systems in the DSP world and why they are unsuccessful, as well as a discussion on disk activation systems.
“Customer communication has always been integral to the Consona organization, as it provides invaluable feedback and perspectives that help us continuously improve our company and our products,” said Tom Millay, general manager of Consona’s CRM division. “These two blogs will serve as yet another way for us to share our knowledge, while also providing a new opportunity for our customers to weigh in on industry trends and hot topics.”
In addition to Poertner’s and Ertughrul’s blogs, Consona CRM’s Vice President of Product Management Tim Hines shares his blog, “CRM Products and Technology.” Hines discusses the many technologies and solution offerings in the CRM industry. To read Hines’ blog, as well as Poertner’s and Ertughrul’s blogs, please visit http://www.consona.com/CRM/newsandevents/blog.aspx.
About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.