Chances are your organization’s ERP project team knows the value of cross-functional system training. Employees need education to understand how to complete transactions and perform day-to-day business processes in a new ERP system. Although training enables this level of understanding, much more is required to ensure that end-users fully embrace new ERP software and actually use the system to do their jobs.
Communication with employees ensures that they understand the value of new software and discourages them from relying on time-consuming and potentially hazardous workarounds. Communication is just as important as training and it should definitely be incorporated into your organizational change management plan.
Throughout an ERP implementation, the project team should communicate with employees on a regular basis. Most importantly, employees need to know how the new software will affect business processes and their day-to-day jobs. Memos, meetings and employees intranets are useful tools for educating employees about upcoming changes.
Although communicating with end-users goes a long way in alleviating anxiety and confusion, there is one more important stakeholder group that organizations tend to overlook. Executive support and buy-in is the key to keeping project goals in sight and ensuring your organization realizes expected business benefits from new ERP software. Your organizational change management plan should include regular updates and meetings with key executives and upper management that address their questions about risk, return, project budget and timeline.
Although the benefits of correctly implemented ERP software are clear and compelling, your project team must realize that no matter how effectively they communicate these benefits, it doesn’t change the fact that unfamiliarity is intimidating. Communication requires determination and perseverance. Even the most informative and encouraging messages can take time to sink in.
To learn more about Panorama’s organizational change management expertise, visit our Organizational Change Management page and be sure to download our white paper, A Guide to Increasing User Acceptance of ERP Systems.