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Cincinnati – November 17, 2010 – Software and services provider Cincom Systems, an IBM Premier Business Partner, announces that Cincom Synchrony®, its customer experience management solution for contact centers, has been recognized with IBM’s Health Integration Framework validation.

IBM’s Health Integration Framework provides healthcare and life sciences-specific software, solution accelerators and best practices to help improve safety and quality of care, process efficiency, and patient and member satisfaction. It helps build, extend and transform existing infrastructures while allowing multiple systems to consume and re-use business services to provide web-based collaboration across people, processes and information in the healthcare community.

“The healthcare industry is undergoing massive transformation around the globe. From a customer care perspective, consumers are demanding more control over their own health and there is a growing awareness of risks and adverse events with higher expectations of care and service quality,” says Randy Saunders, program director, Cincom Synchrony Customer Experience Management. “But while expectations are rising, the industry lags in customer service. Receiving validation in IBM’s Health Integration Framework strengthens our ability to help those in that field gain competitive advantage through Customer Experience Management (CEM).”

Learn More about Synchrony and the Healthcare Industry.

RELATED LINKS

  • Customer Experience Insights for the Contact Center (2 free White Papers)
  • Why Smarter Energy Requires a Smarter Contact Center (webcast)

Cincom Synchrony

A Customer Experience Management (CEM) Solution for contact centers, Synchrony guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.

Cincom is an IBM Premier Business Partner and has been integrating IBM technologies and leveraging IBM services for over 10 years.

About Cincom

For 42 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services.

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