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Panorama Consulting Group, has just announced its 6th annual ERP benchmark survey. The survey collects market responses regarding ERP implementations and concurrent organizational change management projects. The survey was designed to collect information about project scope, cost, duration, selected ERP vendors and other subjective opinions for numerous ERP implementations.

Our 2009 benchmark survey successfully represented the ERP market with more emphasis on traditional ERP system deployments. The challenges of ERP implementations, such as going over budget or taking longer than expected, still existed but were slightly improved compared with 2008. This was primarily due to limited IT budgets and reduced implementation scopes in response to weak economic conditions. This year, we are still interested in knowing where the ERP market is headed — especially as the economy improves. Are companies managing ERP projects more efficiently, and are they able to generate a higher rate of business benefits from their ERP systems?

Besides project scope and the technical aspects of ERP implementations, the 2009 study showed that companies do not effectively manage organizational change resulting from an ERP implementation. We also recently published a more detailed analysis of organizational change management issues. In 2010, we would like to see more companies realize the importance of managing their organizational changes and having more employee communication as well as more focus on business processes. An ERP project is not an IT project, so we would really love to see how the market reacts to what we’ve always conveyed.

We have heard a lot of talk about Software as a Service (SaaS) , but not as much action in the last couple of years. We are anticipating increased adoption of SaaS, given that tight credit markets, will likely continue. Companies, especially SMBs, are likely to look to SaaS ERP to help them minimize upfront capital IT expenditures. We invite buyers of all types of ERP software solutions to participate in this survey so that we can provide a full-scale representation of the dynamic ERP market.

Click here to participate the ERP survey; we appreciate your contribution to the ERP world!

Blog entry written by Haoyan Sun, Research Analyst at Panorama Consulting Group.

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